Customer Success Specialist (Korean Speaking)

Teleperformance
Full Time
Application ends: January 31, 2023
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Job Description

If you are possesses with professional customer service, solution mindset and ability to deliver exemplary customer experience, we have something for you!

 

Job Highlights :

  • Diversity & Multi racial culture
  • 13th month bonus provided
  • Relevant training and promotion opportunities provided

 

Job Responsibilities :

  • Responsible to resolve customer queries in a timely and accurate manner through live chat, email, or inbound call
  • Follow-up with customers to ensure their technical issues are resolved
  • Become and remain knowledgeable about clients product and service
  • Gather, analyst, and utilize relevant data to develop ways to improve the overall user experience
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

 

Requirements :

  • Fresh Graduates from all backgrounds are encouraged to apply
  • Fluent English ; Near-native preferred (spoken & written)
  • Flexible to work on shift rotation
  • Must be able to work In Penang

 

 

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

 

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